Response Updates

Cross-Training Leads to Greater Capacity

Reported by Convoy of Hope
Convoy of Hope's Community Event's Director, Steve Pulis is trained by our Disaster Services team to operate an electric pallet jack. Cross-training our staff allows us to deploy more qualified personnel when they are needed.

In today’s ever-changing world, Convoy of Hope is focusing on finding new and innovative ways to provide help. The models for our Community Events, disaster responses, and international work are nimble and have found new ways to continue and even expand our capacity during this strenuous time. 

Convoy of Hope’s Disaster Services team held a two-day training where attendees learned the ins and outs of responding to disasters. The training covered why Disaster Services does what it does, their processes and methods of distribution, debris clean-up process, and electric pallet jack certification.

Many of those in attendance were members of Convoy of Hope’s Community Events staff. In order to better serve in the midst of the COVID-19 pandemic, Community Events decided to change to a point of distribution (POD) model like the one Disaster Services uses. This allows them to serve more people,in a way that is safe for our guests and volunteers. 

“We really want to be cross-trained so we can do more when it comes to the work we do here in the United States,” says Community Events Senior Director Steve Pulis. “When we restructured to focus on PODs, the Disaster Services teams — the ones that have perfected that model inside and out — had best practices we could follow. The more our U.S. program can cross lines, collaborate, cross train, and pick up strategies from each other, the better we can come alongside churches and partners.”

Across the U.S., the COVID-19 pandemic has forced us all to change the way we do things. In the face of difficulty, let’s choose to keep helping others, change our tactics if we need to, and ask each other for help along the way. 

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